Privacy Policy

Effective Date: 18 August 2026

ALEXANDER BOWYER 合同会社 (“Company”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information appropriately.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, contact us, register for training, purchase services, participate in our programs or otherwise interact with us.

1. Company Responsible for Your Information

The entity responsible for handling personal information under this Privacy Policy is:

ALEXANDER BOWYER 合同会社

Registered Address: 2-3-9-101 Kamishinjo, Higashiyodogawa Ward, Osaka City, Osaka Prefecture, Japan 533-0006
Representative: Alexander James Bowyer
Email: privacy@yohaku.com.au
Website: yohaku.com.au

2. Personal Information We May Collect

Depending on how you interact with us, we may collect information including:

Contact Information

  • name;

  • email address;

  • telephone number;

  • postal address;

  • country or region; and

  • social media or other contact details.

Professional and Business Information

  • business or salon name;

  • professional title;

  • occupation;

  • business address;

  • website;

  • social media profiles;

  • professional experience;

  • training history; and

  • information concerning your business or services.

Registration and Training Information

When you register for one of our services or programs, we may collect information concerning:

  • the course or service you are interested in;

  • enrolment details;

  • attendance;

  • training preferences;

  • communications with us;

  • feedback;

  • survey responses;

  • learning requirements; and

  • other information you voluntarily provide.

Transaction Information

Where you purchase a service, we may collect information relating to:

  • your purchase;

  • transaction date;

  • amount paid;

  • payment status;

  • invoices;

  • billing information; and

  • refund or cancellation information.

Payment card details may be processed directly by our payment service providers rather than stored by us.

Communications

We may collect information contained in:

  • emails;

  • contact forms;

  • enquiries;

  • customer support communications;

  • direct messages;

  • surveys;

  • applications; and

  • other correspondence with us.

Website and Technical Information

When you access our website, certain technical information may be collected automatically, including:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • pages visited;

  • referring website;

  • approximate location derived from technical information;

  • dates and times of website access; and

  • cookie and analytics information.

Photographs, Videos and Testimonials

Where you voluntarily provide a testimonial or agree to participate in photography or video recording, we may collect:

  • photographs;

  • video;

  • audio;

  • your image and likeness;

  • your voice;

  • written testimonials;

  • professional information; and

  • other information you agree to provide.

Where appropriate, these materials will also be subject to a separate Testimonial & Media Release and Privacy Noticeor other consent provided to you.

3. How We Collect Personal Information

We may collect personal information:

  • directly from you;

  • through our website;

  • through registration and booking forms;

  • when you purchase our services;

  • through email or other communications;

  • through training applications;

  • through surveys and feedback forms;

  • through testimonial collection platforms;

  • through events and in-person training;

  • through cookies and website technologies; and

  • through service providers acting on our behalf.

We may also receive business or professional information from publicly available sources or where another person is authorised to provide the information to us.

4. Purposes for Which We Use Personal Information

We may use personal information for purposes including:

Providing Our Services

  • responding to enquiries;

  • processing applications and registrations;

  • providing courses, coaching, seminars and training;

  • communicating with participants;

  • administering programs;

  • providing customer support; and

  • managing our relationship with clients and students.

Transactions and Administration

  • processing payments;

  • generating invoices;

  • managing bookings;

  • managing cancellations and refunds;

  • maintaining appropriate business records; and

  • fulfilling contractual obligations.

Communication

  • responding to messages and enquiries;

  • providing important service information;

  • sending booking confirmations;

  • communicating changes to programs;

  • providing follow-up information; and

  • maintaining our professional relationship with you.

Marketing

Where appropriate, we may use contact information to:

  • send newsletters;

  • communicate information about upcoming training;

  • provide information about relevant services;

  • announce events or programs; and

  • communicate promotional information.

Where required, we will provide an appropriate method for you to opt out of marketing communications.

You may unsubscribe from marketing emails at any time by using an unsubscribe mechanism provided in the communication or by contacting us.

Testimonials and Promotion

Where you have provided appropriate permission, we may use testimonials, photographs, videos and related professional information for marketing, promotional or educational purposes in accordance with the applicable Testimonial & Media Release.

Website Operation and Improvement

We may use technical and analytics information to:

  • operate our website;

  • understand how visitors use the website;

  • maintain website security;

  • identify technical problems;

  • improve website functionality;

  • understand audience engagement; and

  • improve our content, services and marketing.

Legal, Security and Compliance Purposes

We may use or retain information where reasonably necessary to:

  • comply with applicable law;

  • maintain financial and business records;

  • establish or protect legal rights;

  • prevent fraud or misuse;

  • maintain information security;

  • resolve disputes; and

  • respond to lawful requests from authorities.

5. Purpose Limitation

We will handle personal information within the scope of the purposes described in this Privacy Policy or otherwise communicated to you when the information is collected.

Where we intend to use personal information for a materially different purpose, we will take appropriate steps where required before doing so.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small pieces of information stored on or associated with your device that can help websites operate, remember preferences and understand website activity.

We may use:

  • essential website cookies;

  • functionality cookies;

  • analytics technologies; and

  • advertising or marketing technologies where applicable.

Third-party website, analytics, advertising or social media providers may also set or access cookies in connection with their services.

You may be able to control cookies through your browser settings and, where provided, our website cookie controls.

Disabling certain cookies may affect website functionality.

7. Analytics

We may use third-party analytics services to understand how visitors interact with our website.

These providers may process technical information such as IP addresses, browser information, device information and website activity in accordance with their own privacy practices and our arrangements with them.

[OPTIONAL: INSERT SPECIFIC ANALYTICS PROVIDERS, E.G. GOOGLE ANALYTICS]

8. Service Providers

We may use third-party companies and service providers to support our business.

These may include providers of:

  • website hosting;

  • cloud storage;

  • email;

  • customer relationship management;

  • booking systems;

  • course platforms;

  • testimonial collection services;

  • payment processing;

  • accounting;

  • analytics;

  • marketing;

  • video conferencing;

  • file storage; and

  • other business technology.

These service providers may process personal information where necessary to provide their services to us.

We will take reasonable steps appropriate to the circumstances when selecting and managing service providers that handle personal information on our behalf.

9. Third-Party Provision of Personal Data

We do not sell personal information.

We will not provide personal data to third parties except where:

  • you have provided appropriate consent;

  • the disclosure is necessary in connection with a service provider acting on our behalf;

  • the disclosure is permitted or required by applicable law;

  • the disclosure is necessary to protect important rights or interests where permitted by law; or

  • another lawful exception applies.

Publicly publishing a testimonial, name, image, business information or similar information for marketing purposes will only be done where we have the appropriate permission to do so.

10. International Processing and Transfers

We operate from Japan but work with international clients and use technology and service providers that may operate in other countries.

As a result, personal information may in some circumstances be processed, accessed or stored outside Japan.

Where applicable, we will take measures required under Japanese law in connection with overseas handling or transfer of personal information.

International service providers may also be subject to the laws of the countries in which they operate.

11. Social Media

We may maintain accounts on third-party social media platforms.

If you interact with us through a social media platform, that platform may separately collect and process information about you under its own terms and privacy policy.

Information you choose to make publicly available through social media may be visible to other users.

12. Data Security

We take reasonable organisational, technical, physical and administrative measures appropriate to our business to protect personal information against risks including:

  • unauthorised access;

  • loss;

  • misuse;

  • alteration;

  • disclosure; and

  • destruction.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

13. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate administrative, contractual, accounting, legal, security and record-keeping requirements.

When personal information is no longer reasonably required, we will take appropriate steps to delete, destroy or anonymise it where appropriate.

Different types of information may be retained for different periods.

14. Your Requests and Rights

Subject to applicable law, you may contact us regarding personal information we hold about you.

Depending on the circumstances and applicable law, you may be able to request matters including:

  • confirmation concerning our handling of your information;

  • disclosure of personal data;

  • correction of inaccurate information;

  • addition or deletion of information;

  • cessation of use;

  • erasure;

  • cessation of certain third-party provision; or

  • information concerning our handling of your personal information.

We may need to verify your identity before processing a request.

Some requests may be subject to exceptions or limitations under applicable law.

Requests should be sent to:

[PRIVACY EMAIL ADDRESS]

15. Marketing Preferences

You can ask us to stop sending promotional email communications at any time.

You may:

  • use the unsubscribe link contained in an applicable marketing email; or

  • contact us directly at [EMAIL ADDRESS].

We may still send non-promotional communications that are reasonably necessary in connection with an existing booking, transaction, program or business relationship.

16. Testimonials and Withdrawal Requests

Where we publish a testimonial with your permission, you may contact us regarding future use of that testimonial.

Any request will be handled in accordance with the applicable Testimonial & Media Release, this Privacy Policy and applicable law.

Because content published online can be independently copied or shared by third parties, we may not be able to remove copies that are outside our reasonable control.

17. Information About Other People

If you provide personal information concerning another person, you are responsible for ensuring that you are authorised to provide that information to us where required.

Please avoid providing unnecessary personal information about other individuals.

18. Sensitive Information

Please do not provide sensitive or highly confidential personal information unless it is reasonably necessary for your interaction with us and we have requested or agreed to receive it.

Where information requiring special handling under applicable law is collected, we will handle it in accordance with applicable requirements.

19. Children and Minors

Our primary services are intended for adults and professional participants.

We do not knowingly seek to collect personal information from children through our website unless this is appropriate for a specific service and appropriate permission has been obtained.

Individuals under 18 should not submit testimonial or promotional materials without appropriate parent or guardian involvement.

20. External Websites

Our website may contain links to websites operated by third parties.

This Privacy Policy applies to personal information handled by ALEXANDER BOWYER 合同会社 and does not govern the independent privacy practices of unrelated third-party websites.

We recommend reviewing the privacy policies of external services you use.

21. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our business practices, services, technology or applicable requirements.

The latest version will be made available on our website and will show its effective date.

Where appropriate, we may provide additional notice of material changes.

22. Applicable Law

Our handling of personal information is governed by applicable Japanese law, including Japan's Act on the Protection of Personal Information, together with any other laws that apply to particular processing activities.

Individuals in other jurisdictions may have additional rights under laws applicable to them or to particular activities.

23. Privacy Enquiries and Complaints

If you have a question, request or complaint regarding our handling of personal information, please contact:

ALEXANDER BOWYER 合同会社

Privacy Contact: Privacy Department
Email: privacy@yohaku.com.au
Address: 2-3-9-101 Kamishinjo, Higashiyodogawa Ward, Osaka City, Osaka Prefecture, Japan 533-0006
Website: yohaku.com.au

We will review privacy enquiries and complaints and respond as appropriate.